We were set up in 2001 to provide businesses in Hampshire and the surrounding areas with fast, modern and forward-thinking IT support. Since then, we've developed an outstanding track record for customer service. For a simple monthly per person fee, BTP's IT support service packages include unlimited telephone assistance, unlimited dial-in assistance and unlimited on-site engineer when you have a fault with your IT system or any of your computers.
We have a dedicated team of Microsoft-qualified professionals waiting to take your support calls.
Whatever your issue, our team will have dealt with a problem just like that - many times before. So we'll know what to do and how to get you up and running again quickly
And don't forget our "No Waiting Guarantee". If you are unable to work, we'll help you straight away.
Our response times are unrivalled locally. If you need fast and professional IT support, you should give us a call.
Our external engineering team install servers, PCs, cabling, printers, routers - in fact anything you need for your IT system.
They also provide a great back up for our help desk team providing on site support on a same day and emergency basis if ever you need it.
We're pleased to see that our average response times are now in single figures. We guarantee a one hour response to all calls in our IT support service level agreements - but we're now averaging 9 minutes response per call.
With our "No Waiting Guarantee" we promise to deal with our client's calls immediately if they are unable to work. If we're all busy on the phone, you'll be our next call. So far this year, the longest anyone has waited for an emergency call is 6 minutes.
Need a helping hand? If you’re looking for business IT Support or would like to learn more, please get in touch through the form below or give us a call!