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We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
99.1%
Instant response this week
25 minutes
Average fix time
7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
We're ramping up our 24-7-365 IT support service due to the sheer weight of demand.
We re-launched our IT support as a 'round the clock operation when we noticed the huge numbers of calls we were getting into our helpdesk when we were closed. These were coming in as voicemails or "emergency entries" via our IT support smartphone app. We'd deal with them first thing in the morning. Then we thought, "hold on, these people want IT support NOW!!! They can't wait until we get in". So we started to offer 24-7-365 support as an add on to our services. And it's really taken off. Not many companies offer this kind of support. In fact, virtually zero competitors do. But we do and we think it's the right thing for our clients.
We're also looking at the possibility of providing instant 'round the clock IT services to new users. If you search IT support Hampshire and end up on this homepage - you'll then be able to get straight through to one of our IT support services engineers and get instant help - even if you're not currently a support client. You should watch this space.