We do everything you would expect from an IT support and IT services company. It’s the way we deliver our services that will surprise you. Completely customer-focused.
We supply you with equipment (hardware & software). We install it for you. We provide a RAPID, no waiting, Telephone Helpdesk service. We dial in to your system remotely if we can't help you over the phone. We do this while you watch and wait or while you are doing something else. We provide same-day on site IT engineers. We provide all of the modern managed services like virus protection, anti-spam, Office 365, security products, remote backup and disaster recover etc. And we perform all manner of on-site IT installations from PCs and laptops to printers, cabling and whole IT network refresh installations. And don't forget, we also provide hosted (or cloud) telephone systems and Internet connections like leased lines.
Basically, we do EVERYTHING you need for the smooth running of your IT systems.
We’re very fast BTP are the fastest IT support company you will ever come across. No company comes even close to the speed of our response.
Why? It's because we know that when you want IT support, you want it now. And you mean, RIGHT NOW! So that's what we do.
Try us and you'll see.
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We NEVER close (24-7-365) We provide a 24-7-365 IT support service. Basically, we never close. You can call us during the day, during the evening, at the weekend, even 2.00 O'clock in the morning.
We'll be here to answer your call!
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Simple, cost-effective prices! We have very simple and cost-effective pricing. We publish it here on our website.
We charge £25 per user per month for complete and unlimited IT support. If you have 20 IT users, that's only £500 per month (or £6,000 per year) for the complete support of your IT system.
And for that, you get accomplished industry professionals covering every conceivable IT discipline. If you need help, we know what do.
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We have an IT Support app We have our very own IT support App. It's called BTP Rocket and its available to download from the Apple Store or the Google Play Store. It keeps you in the loop about all of the IT support cases you have with us and lets you submit and update new service requests. Our clients love it. And nobody else has one!
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We're highly-qualified We are a Microsoft Solutions Partner. That's the highest Microsoft qualification a company can get. It puts us in the top 0.1% of companies providing Microsoft products and services. Hardly any IT service companies have been able to achieve that standard. The bar is set very high. But, we have.
ALL of our engineers are Microsoft-qualified and we have proven expertise in all a Microsoft's major disciplines.
So, we're very good at what we do.
Watch videoWe provide EVERYTHING you will need for the smooth running of your IT systems - big or small. From the simple supply and set up of a new laptop, to complex whole network installs or Cyber Security audits - and everything in between.
Amazingly super-fast response from qualified IT support engineers - 24/7/365
Email set up, management and support, including Office 365
We recommend, supply and install all of your hardware requirements
New server? A whole new network? Big software project? Let us do it all for you.
Anti-spam, Anti-Virus, Backup, Monitoring, Office 365? We provide all you need.
Super-secure protection of your IT system using best of breed cyber tools
We provide and support modern, fully featured cloud telephone systems
Broadband and leased lines with secure routers and firewalls
Computer users
Servers
Routers / Firewalls
Office 365 Users
Virus Protection
Spam Filtering
Total Monthly Cost
The above just gives you an indication of our simple cost-effective pricing. Need a detailed price? Get in touch with us and we'll tell you all about it!
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you'll receive. We promise you'll be amazed at how fast our support is - and also how good we are!
Avg wait time
First call fix
Avg fix time
Stats accurate as of 09 Jul 2025 14:00
BTP, your local IT support Super Heroes
You guys really are superheroes. Your help desk response is something you’ve really got right. The feedback I get about you is 1st class.
Jose, CEO - Manufacturing Company
We still can't believe how well you supported us through the pandemic. We would probably gone out of business without your help. Well done BTP.
Julie, Director - Publishing Company
BTP have got a really great group of techie people who seem to know the answer to everything. If I've got a problem, I call them up, they answer the phone and they fix it for me.
Shaun, Consulting Company
19-05-25
We're on-boarding quite a few new IT support customers right now. Our instant IT support message is really cutting through.
We've been working on our presence in Portsmouth for IT support clients and this is the 2nd month we've have multiple new IT support clients in the area. We're increasing our help desk resources to make sure we keep up!
Speak to BTP today to find out how we can transform your IT support
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