Nice to meet you

Thank you for taking the time to find out a bit about us and our remote IT support.

What can we tell you that you might find interesting?

We are over 20 years old now.

We moved into our new state-of-the-art offices in Fareham in 2020.

We are growing. There are 21 of us in the team and we are expanding all the time. You can see our lovely faces below and find out a bit about how we all help by watching our videos.

As you would expect, all our engineers are highly experienced and Microsoft-qualified.

Also, we hate hold music. When you are stressed and want a problem resolved urgently, it’s the last thing you want to hear. But we are so fast at responding to and resolving customer issues, you’ll never need to hear it!

Hope that helps?

Tailored Needs

Wondering why you should choose us?

It is a good question. The most simple answer is that we do all the things you'd expect your remote business IT support partner to do (and a lot more besides) but much better than other IT support companies.

  1. We are fast. Very fast. In fact we are so proud of our response times that we publish them on our homepage. You can check them out here. That means that if you do have an issue, you can expect it to be resolved in industry-leading times.
  2. We have a very simple pricing structure. No more complicated, jargon-filled contracts. We've developed 3 business IT support packages to give you and your business the peace-of-mind that your IT set up is covered.
  3. We embrace new technology and the benefits it affords. This means we are always looking at how we can harness technology to improve our service to our customers and help you do better, what you do best. Our new customer support app – Rocket – is a great example of this. Check it out here.

Put these three values together and we believe that we are the remote IT support service you've been waiting for.

Best help desk

Obviously we think we are great, but don’t take our word for it

Here’s what a customer said about our remote IT support recently

“We have been working with BTP for a few years now and their service can only be described as outstanding. We review our suppliers periodically to ensure we are still getting the best deal for ourselves and our customers. No one comes close to BTP. When we need something fixed or if we need to do something, we call them and it happens. It's quite refreshing”.

Julie, Director, Print Services Company

Couch point

Our Team

Alex

Alex

Sales Director
Vacancy

Vacancy

1st Line Helpdesk Engineer/Trainee Field Engineer
Alex T

Alex T

Infrastructure Consultant
Claire

Claire

Sales support
Connor

Connor

Help Desk Engineer
Darren L

Darren L

Senior Software Developer
Darren M

Darren M

Marketing Executive
Denis

Denis

Managing Director
Harry

Harry

Helpdesk Engineer
Jack

Jack

Helpdesk Engineer
James

James

Help Desk & Field Engineer
Laura

Laura

Account Manager
Matt

Matt

Field Service/Installation Engineer
Nicky

Nicky

Finance Director
Paul H

Paul H

Cloud Service Manager / Head of IT
Micha

Micha

Operations Director
Paul W

Paul W

Finance & Operations Executive
Sam

Sam

Helpdesk Manager / Head of IT
Sophie

Sophie

Marketing Executive
Vacancy

Vacancy

New Business Development
Vacancy

Vacancy

1st Line Helpdesk Engineer
!function(g,s,q,r,d){r=g[r]=g[r]||function(){(r.q=r.q||[]).push(arguments)};d=s.createElement(q);d.defer=true;d.src='//d1l6p2sc9645hc.cloudfront.net/gosquared.js';q=s.getElementsByTagName(q)[0];q.parentNode.insertBefore(d,q)}(window,document,'script','_gs'); _gs('GSN-138095-F'); _gs('set', 'anonymizeIP', true); _gs('set', 'trackLocal', true);