In a nutshell ....

We do everything you will need for the smooth running of your IT systems, but we do it very differently to other business IT support companies. 
  1. We're fast.  We're VERY fast.  We put all of our efforts into answering your support calls immediately.  Ask us about this and we'll tell you how we do it.
  2. We're 24/7/365.  WE. NEVER. CLOSE. You get the same IT support with us at 2.00 am on a Sunday morning as you would in the middle of an afternoon on a weekday.  It's the kind of thing that you don't realise you need - until you need it.
  3. We have very simple and affordable pricing.  We charge JUST £25 PER MONTH per person for completely unlimited Business IT Support. 
  4. We have developed our own IT SUPPORT SMARTPHONE APP.  It's a great addition for our clients, giving them more information about the service they are receiving.  Keeping them in the look.  It's very popular.
  5. We are a MICROSOFT SOLUTIONS PARTNER. In brief, that means we are certified experts in the provision of Microsoft products and services.  Less than one in a thousand IT support companies have this qualification.  It means all of our engineers are trained and qualified.  Plus, to qualify, we had to demonstrate experience of conducting installation projects across all of Microsoft's product sets. 
Tailored Needs

How did we get here?

We've been doing this for a long time.  We started providing business IT support to clients around Hampshire in 2001.  That's over 22 YEARS AGO.  

Our skills and experiences have evolved over that time. When we first started providing IT support, things were very different.  You couldn't connect remotely to a customer's system. You had to go there.  The Internet was in its infancy. Internet speeds of 2Mbps were thought to be fast.

Nowadays we provide IT services to business clients throughout the South of England with some clients as far afield as Newcastle, Cardiff, Carlisle ..... and even the USA and Australia.  We help people over the phone, we dial in to their IT networks, we monitor their networks remotely and we send engineers to clients' sites.  And, yes, we do send engineers to visit overseas clients if we really need to .

There are now around 30 IT staff employed at BTP plus other business support staff based from our modern offices in Whiteley, Hampshire.

We have been growing rapidly since 2019.  We have doubled in size in that time and we're still growing.

We really believe that we will be the perfect business partner for your IT support and IT services needs.

Best help desk
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Say Hello to Rocket

Our new business IT support app

We have a unique IT support app

We are the only IT support and services company, that we know, that have our own IT support app!

It's free to all BTP customers and it's available as a free download from the Apple Store and the Google Play store.

It keeps you up to date with all of the support cases you ask us to do for you and it makes dealing with BTP very convenient and fast.

Ask us about it!

Our Team (there are 27 of us at present)

Connor

Connor

Help Desk Engineer
Lee

Lee

Help Desk Engineer
Lewis

Lewis

Help Desk Engineer
Roger

Roger

Help Desk Engineer
Mikaeel

Mikaeel

Help Desk Engineer
Gerhard

Gerhard

Help Desk Engineer
Clinton

Clinton

Help Desk Engineer
Craig

Craig

Help Desk Engineer
Kye

Kye

Workshop Engineer
Adam

Adam

Trainee Engineer
Alex

Alex

Client Infrastructure Consultant
Matt

Matt

Field Service/Installation Engineer
James

James

Field Services/Installation Engineer
Nicky

Nicky

Finance Director
Gary

Gary

Operations Centre Engineer
Micha

Micha

Operations Director
Paul H

Paul H

Security & Cloud Services Consultant
Darren

Darren

Senior Software Developer
Shannon

Shannon

Account Manager
Paul W

Paul W

Finance & Operations Executive
Lauren

Lauren

Technical Administrator
Claire

Claire

Sales Administrator
Sheona

Sheona

Business Development Executive
Sam

Sam

Technical Director
Oliver

Oliver

Commercial Director
Demi

Demi

Account Manager
Denis

Denis

Managing Director

Why Businesses Choose BTP for IT Support

  1. We are the fastest IT support company you will ever use. We know, when you need IT support, you want it NOW! Everything we do is focused on providing that for you.

  2. We have designed three clear and simple IT support service packages starting from £25 per user per month. Simple and great value.

  3. We have designed our own custom IT support app. It lists all of the support cases you have ever submitted - the current ones and closed cases. Keeping you in the loop.

  4. We never close. We provide IT support to our customers on a 24/7/365 basis. You get the same IT support at 2.00 am on a Sunday morning as you do during the business day.

Fast IT Support Simple IT Support IT Support App Around The Clock Support
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