Nice to meet you

Thank you for taking the time to find out a bit about us and our remote IT support.

What can we tell you that you might find interesting?

We are over 20 years old now.

We moved into our new state-of-the-art offices in Fareham in 2020.

We are growing. There are 21 of us in the team and we are expanding all the time. You can see our lovely faces below and find out a bit about how we all help by watching our videos.

As you would expect, all our engineers are highly experienced and Microsoft-qualified.

Also, we hate hold music. When you are stressed and want a problem resolved urgently, it’s the last thing you want to hear. But we are so fast at responding to and resolving customer issues, you’ll never need to hear it!

Hope that helps?

Tailored Needs

Wondering why you should choose us?

It is a good question. The most simple answer is that we do all the things you'd expect your remote business IT support partner to do (and a lot more besides) but much better than other IT support companies.

  1. We are fast. Very fast. In fact we are so proud of our response times that we publish them on our homepage. You can check them out here. That means that if you do have an issue, you can expect it to be resolved in industry-leading times.
  2. We have a very simple pricing structure. No more complicated, jargon-filled contracts. We've developed 3 business IT support packages to give you and your business the peace-of-mind that your IT set up is covered.
  3. We embrace new technology and the benefits it affords. This means we are always looking at how we can harness technology to improve our service to our customers and help you do better, what you do best. Our new customer support app – Rocket – is a great example of this. Check it out here.

Put these three values together and we believe that we are the remote IT support service you've been waiting for.

Best help desk

Obviously we think we are great, but don’t take our word for it

Here’s what a customer said about our remote IT support recently

“We have been working with BTP for a few years now and their service can only be described as outstanding. We review our suppliers periodically to ensure we are still getting the best deal for ourselves and our customers. No one comes close to BTP. When we need something fixed or if we need to do something, we call them and it happens. It's quite refreshing”.

Julie, Director, Print Services Company

Couch point

Our Team

Aaqib

Aaqib

Helpdesk Engineer
Adam

Adam

Trainee Engineer
Alex

Alex

Client Infrastructure Consultant
Sam

Sam

Head of IT
Claire

Claire

Sales Administrator
Connor

Connor

Helpdesk Engineer
Craig

Craig

Helpdesk Engineer
Darren

Darren

Senior Software Developer
Demi

Demi

Account Manager
Denis

Denis

Managing Director
Eivind

Eivind

Helpdesk Engineer
Gary

Gary

Operations Centre Engineer
James

James

Field Service/Installation Engineer
Lauren

Lauren

Technical Administrator
Lewis

Lewis

Helpdesk Engineer
Matt

Matt

Field Service/Installation Engineer
Micha

Micha

Operations Director
Nicky

Nicky

Finance Director
Paul W

Paul W

Finance & Operations Executive
Oliver

Oliver

Commercial Director
Shannon

Shannon

Account Manager
Paul H

Paul H

Security & Cloud Services Consultant
!function(g,s,q,r,d){r=g[r]=g[r]||function(){(r.q=r.q||[]).push(arguments)};d=s.createElement(q);d.defer=true;d.src='//d1l6p2sc9645hc.cloudfront.net/gosquared.js';q=s.getElementsByTagName(q)[0];q.parentNode.insertBefore(d,q)}(window,document,'script','_gs'); _gs('GSN-138095-F'); _gs('set', 'anonymizeIP', true); _gs('set', 'trackLocal', true); Clicky