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Article
In a nutshell ....
We do everything you will need for the smooth running of your IT systems, but we do it very differently to other business IT support companies.
- We're fast. We're VERY fast. We put all of our efforts into answering your support calls immediately. Ask us about this and we'll tell you how we do it.
- We're 24/7/365. WE. NEVER. CLOSE. You get the same IT support with us at 2.00 am on a Sunday morning as you would in the middle of an afternoon on a weekday. It's the kind of thing that you don't realise you need - until you need it.
- We have very simple and affordable pricing. We charge JUST £25 PER MONTH per person for completely unlimited Business IT Support.
- We have developed our own IT SUPPORT SMARTPHONE APP. It's a great addition for our clients, giving them more information about the service they are receiving. Keeping them in the look. It's very popular.
- We are a MICROSOFT SOLUTIONS PARTNER. In brief, that means we are certified experts in the provision of Microsoft products and services. Less than one in a thousand IT support companies have this qualification. It means all of our engineers are trained and qualified. Plus, to qualify, we had to demonstrate experience of conducting installation projects across all of Microsoft's product sets.
How did we get here?
We've been doing this for a long time. We started providing business IT support to clients around Hampshire in 2001. That's over 22 YEARS AGO.
Our skills and experiences have evolved over that time. When we first started providing IT support, things were very different. You couldn't connect remotely to a customer's system. You had to go there. The Internet was in its infancy. Internet speeds of 2Mbps were thought to be fast.
Nowadays we provide IT services to business clients throughout the South of England with some clients as far afield as Newcastle, Cardiff, Carlisle ..... and even the USA and Australia. We help people over the phone, we dial in to their IT networks, we monitor their networks remotely and we send engineers to clients' sites. And, yes, we do send engineers to visit overseas clients if we really need to .
There are now around 30 IT staff employed at BTP plus other business support staff based from our modern offices in Whiteley, Hampshire.
We have been growing rapidly since 2019. We have doubled in size in that time and we're still growing.
We really believe that we will be the perfect business partner for your IT support and IT services needs.
We have a unique IT support app
We are the only IT support and services company, that we know, that have our own IT support app!
It's free to all BTP customers and it's available as a free download from the Apple Store and the Google Play store.
It keeps you up to date with all of the support cases you ask us to do for you and it makes dealing with BTP very convenient and fast.
Ask us about it!
Our Team (there are 27 of us at present)
Connor
Help Desk Engineer
Lee
Help Desk Engineer
Lewis
Help Desk Engineer
Roger
Help Desk Engineer Mikaeel
Help Desk Engineer
Gerhard
Help Desk Engineer Clinton
Help Desk Engineer
Craig
Help Desk Engineer
Kye
Workshop Engineer
Adam
Trainee Engineer
Alex
Client Infrastructure Consultant
Matt
Field Service/Installation Engineer
James
Field Services/Installation Engineer
Nicky
Finance Director
Gary
Operations Centre Engineer
Micha
Operations Director
Paul H
Security & Cloud Services Consultant
Darren
Senior Software Developer
Shannon
Account Manager
Paul W
Finance & Operations Executive
Lauren
Technical Administrator
Claire
Sales Administrator
Sheona
Business Development Executive
Sam
Technical Director
Oliver
Commercial Director
Demi
Account Manager
Denis
Managing Director
Why Businesses Choose BTP for IT Support
