When can I call?
Our standard support hours are Monday to Friday from 9.00 am to 5.00 pm excluding public holidays. Extended support hours are available at additional cost.
We’ve all felt it – the cold shock that sets in when your system goes down and the prospect of losing hours, days, weeks of work looms.
Those days are gone with our outsourced IT service.
We can manage your entire backup process for you and ensure that you can recover from a data loss, no matter how big or small, and be back up and running as quickly as possible.
You might think peace of mind is expensive, but it’s not. We do things a new way; comprehensive support for one uncomplicated price. See for yourself.
Our standard support hours are Monday to Friday from 9.00 am to 5.00 pm excluding public holidays. Extended support hours are available at additional cost.
With us, if your system goes down, there’ll be no need to hit the panic button.
Your IT systems will be fully and securely backed up on a regular basis. We'll copy all of your system files, programs, set up configurations and data to a secure server, ensuring that nothing is lost.
What about any changes and additions you make to your system? All covered. We regularly copy them over to the same server to make sure you’re always up to date.
You don’t accept a job half done, and neither do we. In order to check it worked properly, we check your backup every day, guaranteeing that if you need a secure replacement for your system, it’s there, waiting to go.
Back-up is important yes, very important! But so is Disaster Recovery. It’s been a busy but successful week checking backups and DR every day, making sure any changes are copied and carried over – in case of an emergency, we are in a position to step in & help our clients.
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
99.1%
Instant response this week
25 minutes
Average fix time
7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF