When can I call?
Our standard support hours are Monday to Friday from 9.00 am to 5.00 pm excluding public holidays. Extended support hours are available at additional cost.
Secure & encrypted back up servers ready for a rapid restore
How does it work?
Indeed, Microsoft Office 365 is a reliable service hosted on a secure and stable cloud platform by Microsoft. But, emails and documents stored using Microsoft Office 365 are not automatically backed up.
Our comprehensive backup service will take nightly backups of all your Microsoft 365 data. Yes, you read that right, all of it.
We take this data and store it on our own separate and secure servers, meaning that you have a full backup of all your Office 365 data and documents, available for an on-demand rapid restore at any time.
Quite literally everything stored on Office 365 is covered in our backup service.
Why do I need it?
Microsoft Office 365 is an immensely reliable and secure service, but emails and documents stored on it AREN’T automatically backed up.
It can hold deleted data for up to 30 days, with the option to hold key documents for longer, but there isn’t an integrated backup system within Office 365.
While Microsoft Office 365 is a top-of-the-line product and service, it’s not impenetrable. If the system is breached, you can rest assured that you have a full backup of your data on our separate and secure servers.
Ok, what does it backup?
Quite literally everything stored on Office 365, including:
- Calendars
- SharePoint documents
- OneDrive documents
- SharePoint portal
- Teams messages
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
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99.1%
Instant response this week
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25 minutes
Average fix time
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7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
