When can I call?
Our standard support hours are Monday to Friday from 9.00 am to 5.00 pm excluding public holidays. Extended support hours are available at additional cost.
Cost effective & super-fast IT support
Telephone, dial-in and on-site support at a discounted price
What is it?
Our Boost service gives you instant access to our super-fast IT help desk and qualified on-site engineers whenever you need them, all for a simple one-off fee.
It’s discounted?
It’s a saving of over 20% on our usual single hour engineering rates, meaning you get the support you need, when you need it, for less.
The costs breakdown as the below:
- 10 hours for £85 an hour
- 15 hours for £80 an hour
- 20 or more hours for £75 an hour
How does it work?
If you really like to live free, our Boost service is the perfect solution.
Purchase blocks of time for a single, one-off fee and whenever you need support from our helpdesk or a visit from one of our engineers, we’ll use the purchased time against it.
Telephone and remote support work is deducted in 15-minute blocks, and onsite work is deducted at a minimum of one hour, followed by additional 15-minute blocks over the initial hour.
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
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99.1%
Instant response this week
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25 minutes
Average fix time
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7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
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