Everything you need for your small business IT support, in one place

We provide a fast, reliable, responsive, and straightforward small business IT support. That’s what you need for your business to run successfully and that’s exactly what we supply, all for one simple fee.

Sounds easy doesn’t it? This is the new way of doing IT support; no convoluted pricing structure, no jargon designed to make your head spin, just an excellent service for an exceptional price.

Oh, last but not least, we are experts at taking advantage of the latest technology to improve our service to our customers. Like our unique small business IT support app!

Welcome to the new way of doing small business IT support.

When can I call?

Our standard support hours are Monday to Friday from 9.00 am to 5.00 pm excluding public holidays. Extended support hours are available at additional cost.

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Simple Business IT Support Plans from BTP

There's a new way to buy business IT support. No more complicated contracts, just a simple monthly subscription fee calculated on a per person basis. Here's Laura to tell you all about it

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Our help desk is your help desk

Your calls will no longer go unanswered.

Whenever a problem arises, you can be sure that our dedicated team of Microsoft-qualified professionals will always be on hand. Whatever the issue, they will have heard it before and fixed it in short order.

With BTP, you’ll never have to worry about your systems being down for long. Our “No Waiting Guarantee” means that if a problem with your system if preventing you from working, we’ll get on the case straight away, no waiting.

Backed up by professional on-site IT support engineers

We know that sometimes a problem can’t be fixed over the phone, but don’t worry, our external engineering team will have you covered.

So, unrivalled response times, Microsoft-qualified professionals, “No Waiting Guarantee”, emergency and same day on-site support, all sound good? Thought so, give us a call now so we can get you a quote.

No nonsense, no jargon

Just a simple per person monthly fee

See pricing packages

Our performance so far this week

We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.

  • 99.1%

    Instant response this week

  • 25 minutes

    Average fix time

  • 7 minutes

    Longest wait for response this week


What we're doing right now

2023 has been a great start to the year for BTP and we are extremely busy with new server installations and upgrading our clients IT systems. Our client base has grown and we are working hard to increase this further by winning new business and marketing our IT support to a wider audience.

We have an exciting year ahead so watch this space!

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What we're doing right now

We are just finishing of a migration for one of our BIG new clients.  They're in South Wales.  We're helping them to move from an old "Pop3" email system to a brand new Microsoft Office 365 system.   We've been at it all week and should be finished tomorrow.  We'll also be moving all of their documents to Microsoft SharePoint.  Then we'll be finishing the whole thing off with a new hosted server with Microsoft Remote Desktop Services early in the new year.  Phew!  

Of course, we'll be following that up with our 24-7-365 IT support service and a whole load of managed services like virus protection, anti-spam and some other security services.  A great new client to have won!

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