When can I reach you?
Just like the industrious Dolly Parton, we’ll be workin’ 9 to 5, Monday to Friday. (Excluding public holidays, sorry Dolly…)
It couldn’t be easier. If your system goes down, just drop our extremely helpful, friendly helpdesk team a message or call. (They’re all-round top people).
If we can, and we always aim to, we’ll sort your problem then and there.
Sometimes these pesky IT systems don’t play ball, and in this case, we may ask to give you a call back after we investigate a bit further. (Perfect time for a cuppa if you ask us).
Now, if we find that we can’t solve the problem from our office, well, then we’ll just come to yours. As soon as we can, we’ll get one of our experienced IT engineers over to you to work on the problem in person.
As always, messages and calls to our helpdesk are unlimited, so you never need to worry about calling too much.
We openly publish our performance. We're proud of it and think you deserve it.
Instant response this week
Average fix time
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF