When can I reach you?
Just like the industrious Dolly Parton, we’ll be workin’ 9 to 5, Monday to Friday. (Excluding public holidays, sorry Dolly…)
All the basics, plus a few extra features for some extra flavour.
What does it include?
A worthy question.
Our Core package comes with everything our Covered package does with a few special extras:
- Next generation managed virus protection
- Managed spam filtering service
- Admin bolt-on service
How long until I’m up and running again?
It couldn’t be easier. If your system goes down, just drop our extremely helpful, friendly helpdesk team a message or call. (They’re all-round top people).
If we can, and we always aim to, we’ll sort your problem then and there.
Sometimes these pesky IT systems don’t play ball, and in this case, we may ask to give you a call back after we investigate a bit further. (Perfect time for a cuppa if you ask us).
Now, if we find that we can’t solve the problem from our office, well, then we’ll just come to yours. As soon as we can, we’ll get one of our experienced IT engineers over to you to work on the problem in person.
As always, messages and calls to our helpdesk are unlimited, so you never need to worry about calling too much.
How long will it take?
One thing we pride ourselves on is our speed of response. We’re so proud of it, we even put it on our homepage.
If we need to do some more digging, we’ll get started on your problem within the hour, if not sooner.
In emergency cases, we don’t want you waiting around, so we start working on the issue as soon as we possibly can.
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
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99.1%
Instant response this week
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25 minutes
Average fix time
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7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
