When are you available?
We are watching those phones like hawks between the hours of 9.00am to 5.00pm, Monday to Friday, excluding public holidays.
It couldn’t be easier. Any problems with your IT systems, just message through our app, Rocket, or give our helpdesk a call and we’ll get you sorted ASAP.
If we can’t solve it then and there (which is rare, just being honest) we may have to give you a call back after we do a bit more investigative work.
Sometimes we can only fix a problem by getting our hands dirty (metaphorically, of course). If we can’t get you back up and running remotely, we’ll send one of our expert IT engineers to your office.
And remember, there’s no limit on the number of times you can contact us, so don’t be shy!
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
Instant response this week
Average fix time
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF