When are you available?
We are watching those phones like hawks between the hours of 9.00am to 5.00pm, Monday to Friday, excluding public holidays.
A complete, all-in-one IT support service.
What does it include?
Everything your systems could possibly need.
As well as all the features of included in our Covered and Core packages, the Core Secure package includes the following extras for security-conscious businesses:
- Internet and email sandboxing
- Asset management
- Patch management
- Device rollback and isolation
- Our Admin bolt-on system admin service
How long until I’m up and running again?
It couldn’t be easier. Any problems with your IT systems, just message through our app, Rocket, or give our helpdesk a call and we’ll get you sorted ASAP.
If we can’t solve it then and there (which is rare, just being honest) we may have to give you a call back after we do a bit more investigative work.
Sometimes we can only fix a problem by getting our hands dirty (metaphorically, of course). If we can’t get you back up and running remotely, we’ll send one of our expert IT engineers to your office.
And remember, there’s no limit on the number of times you can contact us, so don’t be shy!
How quickly will my issue be solved?
As you may have noticed, speed of response is sort of our thing. The simple answer is, we always try to get you back up and running as soon as we can.
Being more specific, if we can’t solve your problem immediately, we’ll start working on it within the hour following your call, and for any emergency calls we start as soon as we possibly can.
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
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99.1%
Instant response this week
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25 minutes
Average fix time
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7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
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