When can I contact you?
From 9.00am to 5.00pm Monday to Friday, outside of public holidays, we are all yours. Just message us through the app, Rocket, or give us a call and our helpdesk team will get to work right away.
How fast did Usain Bolt run the 100 metres? Well, not quite that quickly, but the IT support service equivalent.
While our Service Level Agreement states we’ll start working on your problem within an hour of you call, we actually get started a whole lot quicker (just check out the stats on our homepage for proof!)
If you’re having one of those days where everything’s gone haywire, we always aim to get started on emergency calls immediately, so we can have you back up and running as soon as possible.
We openly publish our performance. We're proud of it and think you deserve it.
Instant response this week
Average fix time
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF