When can I contact you?
From 9.00am to 5.00pm Monday to Friday, outside of public holidays, we are all yours. Just message us through the app, Rocket, or give us a call and our helpdesk team will get to work right away.
Never worry about your IT systems going down again.
How does it work?
Simple, if you’ve got a problem with your system, message us through the app, Rocket, or just give our help desk team a buzz and they’ll get it sorted quickly and efficiently.
If we can fix it straight away, we will.
If we need to investigate it and call you back, we’ll do that as quickly as possible.
If we can’t fix it remotely, one of our experienced IT engineers will be winging their way to your office ASAP to fix it in person.
The beauty of our IT support? It’s unlimited, so you can call as many times as you like!
IT support like you've never experienced before
We provide everything you need for the smooth operation of your business IT systems. We support companies in and around Hampshire, including Andover, Basingstoke, Eastleigh, Fareham, Gosport, Havant, Portsmouth, Romsey, Salisbury, Southampton and Winchester.
How long until I’m up and running again?
How fast did Usain Bolt run the 100 metres? Well, not quite that quickly, but the IT support service equivalent.
While our Service Level Agreement states we’ll start working on your problem within an hour of you call, we actually get started a whole lot quicker (just check out the stats on our homepage for proof!)
If you’re having one of those days where everything’s gone haywire, we always aim to get started on emergency calls immediately, so we can have you back up and running as soon as possible.
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
-
99.1%
Instant response this week
-
25 minutes
Average fix time
-
7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
.png?w=1300&h=&q=90&auto=format&fit=crop&crop=edges,focalpoint&fm=png)
