When can I call?
Our standard support hours are Monday to Friday from 9.00 am to 5.00 pm excluding public holidays. Extended support hours are available at additional cost.
A rapid restore of your entire system, no matter what
How does it work?
It’s always sensible to plan for disaster. (No, we don’t mean the bomb shelter and tinned beans kind).
BTP offer an outsourced backup and disaster recovery service, so that your business is prepared should the worst happen, whether it be a system failure, natural disaster, human theft or error.
An additional extra on top of our Managed Backup Service, our Disaster Recovery service will guarantee a full replica of your server system is made available to you, within an agreed timeframe, should the unimaginable happen.
How do you know it will work?
As part of our Disaster Recover service, and once a year following renewal, we carry out a recovery simulation.
This ensures that everything will work as intended and helps prepare should there be a legitimate need to carry one out.
How quickly do you respond to a disaster?
From the moment you let us know it’s hit the fan, we get to work.
At that point, your system becomes our number one priority, and we’ll work tirelessly to get you an operational system.
Upon sign up, we’ll hash out a response time period, and through our many years of experience, we’ve found that this is likely to be around two hours or less.
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
-
99.1%
Instant response this week
-
25 minutes
Average fix time
-
7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
