When are you available?
Our normal service hours are 9.00am and 5.00pm, Monday to Friday, but with our Early Start Bolt-on, we’ll be available for your calls from 8.00am.
Extended support hours for our clients who start a bit earlier
How Does It Work?
Simple, if your day starts a bit earlier than most, then we can too.
If you find your systems down when you get to the office, just give us a call and you’ll hear a prompt to ‘dial 1’ to speak to one of our IT engineers, and we’ll have you back up and running before the rest of your team clocks in.
Need support before 8.00am? Just drop us an email at [email protected], or report it through our new app, Rocket, and a support request will automatically be generated. We’ll then get to work and contact you as soon as we start in the morning.
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
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99.1%
Instant response this week
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25 minutes
Average fix time
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7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
