When can I call?
Our standard support hours are Monday to Friday from 9.00 am to 5.00 pm excluding public holidays. Extended support hours are available at additional cost.
Comprehensive backup management for complete peace of mind
How does it work?
Seamlessly, even if we do say so ourselves.
We begin by making a complete backup of all your live server(s).
We then create a like-for-like replica on our own UK-based servers.
Once that is up and running, we establish a process where any changes you make on your live servers are copied over to our replicas in our data centre.
This is done once every 24 hours, or at any time you prefer.
This means there is a living, breathing (not literally of course) copy of your servers ready to be deployed at any time if you suffer a data loss of any size.
How secure is it?
Extremely secure. We’re talking panic room in the Whitehouse secure.
Our servers are held at a super-secure location with extensive firewall systems and best-in-class security in place.
On top of that, our servers are also backed up to another location entirely, just like yours.
How fast can my data be stored?
Quick as a flash. Or more accurately, quick as the click of a button.
In most cases, restoration is instant.
Just give us a call and we’ll restore your data immediately. In any case, our goal is to restore your data within one working day.
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
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99.1%
Instant response this week
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25 minutes
Average fix time
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7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
