When can I call?
Our standard support hours are Monday to Friday from 9.00 am to 5.00 pm excluding public holidays. Extended support hours are available at additional cost.
Keeping your systems at the cutting edge
What is it?
Updating devices and software can be a pain. Developers release updates so regularly it can be difficult to keep up.
Not with BTP.
By installing a low-impact software agent on your devices we can keep them and any software bang up to date, without you having to lift a finger.
Why is this important?
Patches are often released to improve software and devices, but perhaps more importantly, they often contain beefed up security features that address vulnerabilities or emerging cyber security threats.
Keeping your devices and software up to date also helps with productivity, as your entire team will be working on the latest update available.
Not just for Microsoft
Alongside scans for updates to Windows and Office, this service also checks for updates to over 1,000 applications and plug-ins, including:
- Adobe products
- Firefox
- Chrome
- Java,
- QuickTime
- and more.
Automated Updates
Patches can be auto approved depending on how they may impact the running of your system, but we can also manually check, approve, and install any updates to keep your software and devices running smoothly.
Some updates need a system reboot, and when this happens, you tell us when you want to do it.
With the right set up, we can even “wake up” a device, install the patches and then turn it off again.
It’s your call.
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
-
99.1%
Instant response this week
-
25 minutes
Average fix time
-
7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
