When can I call?
Our standard support hours are Monday to Friday from 9.00 am to 5.00 pm excluding public holidays. Extended support hours are available at additional cost.
Round the clock device monitoring to ensure plain sailing
How does it work?
For any device you want monitored, we install an unobtrusive software agent that runs comprehensive and proactive health checks on the device to ensure that everything is running as it should be.
If an anomaly is detected, we are alerted immediately and take preventative measures to restore the device to within the expected parameters.
We’ll also give you a full report of what we did, because (and here’s the good part) this service is so smooth, you likely won’t even notice anything has happened.
We have our eye on this system constantly, so problems are caught and dealt with in real time.
What checks are included?
A whole heap of them, such as:
- Device disk space check
- Device disk health check
- Windows services check
- Email services check
- Virus services check
- Hacking attempt check
- Internet services check
- Remote services check
- System event viewer check
- Task scheduler check
This might seem like a lot, but you won’t even know they’re happening, and your system will thank you.
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
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99.1%
Instant response this week
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25 minutes
Average fix time
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7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
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