When can I call?
Our standard support hours are Monday to Friday from 9.00 am to 5.00 pm excluding public holidays. Extended support hours are available at additional cost.
Filtering out those pesky spam emails and keeping your system secure
How Does It Work?
Before any nasty spam emails even hit your inbox, our Managed Spam Protection service intercepts them and puts them into a Cloud hosted quarantine for you to review.
This includes emails identified as containing spam-style content, as well as email addresses that have been flagged as known spam senders.
Regular reporting
Each day, usually before you’ve rolled out of bed for that morning coffee, each user will be sent an email listing all the emails that have been quarantined.
They’ll then be able to review them, let any through that aren’t spam, permanently allow emails from a source that they know is legitimate, or permanently block emails from a sender they don’t want to hear from again.
Why’s this important?
Email attacks are the number one source of IT system hacking.
Hackers and scammers send extremely convincing emails asking to update details, follow a link to track a parcel and a wide range of other false claims.
Our spam filter will stop these emails dead in their tracks before they even enter your system, so you won’t even get the chance to click any nasty links.
Additional state-of-the-art spam protection products
Our “sandbox protection” system has you covered, even if you do get deceived (don’t worry, it happens to the best of us) and click a link.
The system gets ahead of the game by looking at where the link is going to send you, and if it’s nowhere good, it’ll prevent the page from opening and provide you with advice on what to do next.
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
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99.1%
Instant response this week
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25 minutes
Average fix time
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7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
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