When can I call?
Our standard support hours are Monday to Friday from 9.00 am to 5.00 pm excluding public holidays. Extended support hours are available at additional cost.
Fully Managed virus protection to keep your systems locked up like Fort Knox
How Does It Work?
We pop a small, low-impact software agent on every PC, server, or Mac you’ve included in your package, sort of like a tiny, virtual James Bond.
This agent will be constantly on the prowl, looking for any virus patterns and stopping them dead in their tracks, preventing any damage to your computer or system.
What happens if my system does get infected?
First of all, don’t panic, we’ve got your back.
In the rare event a virus does weasel its way in, we’re alerted in real time and watch while your software agent goes to work.
If, for any reason, it doesn’t manage to get the job done, we’ll intervene remotely and get that virus flushed from your system, at no extra cost.
Picking up patterns
Not ones to just be reactive, our Virus Protection service works 24/7.
Outside of banishing viruses from your system, we also keep track of incidents and alert you if a particular device or user is repeatedly compromised and then investigate what could be the cause.
We’re not sure why anyone would, but if a user or program attempts to disable the Anti-Virus software, we’ll block any such request and notify you immediately.
Additional state-of-the-art virus protection products
We can also install an additional feature called an “Endpoint Detection and Remediation” system. Say that ten times fast.
Alongside stopping viruses, malware scripts and everything else, this state-of-the-art tech also:
- Detects and prevents all known viruses
- Constantly scans your network looking for malicious code
- Reports back to us if there is a problem
- Detects attacks from external agents
- Monitors device behaviour in real time and isolates any suspect device from your network
- If you have been infected by a virus, a “rollback” will be performed to restore your device to the state it was in immediately prior to the attack
- Protects your “Volume Shadow Copies” from deletion
What we're doing right now
We have recently moved one of our clients onto BTP's Anti-Virus package. They were previously using the built in virus protection on Windows but with BTP's, this is super secure and will constantly scan your network. It monitors any suspicious behaviour and will also report back to us if there are any issues so we can prevent any damage to your computer or system.
Our performance so far this week
We’re so proud of our response time that we openly publish our performance because you deserve to see the service you’ll receive.
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99.1%
Instant response this week
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25 minutes
Average fix time
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7 minutes
Longest wait for response this week
*THESE STATS ARE ACCURATE AS OF
